Privacy Policy

1. Introduction

TaxCaller (“we”, “us”, or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit taxcaller.in or use any of our services.

By using our Platform, you consent to the data practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not access or use the Platform.

2. Information We Collect

We may collect the following types of information:

A. Personal Information you provide to us:

• Full name, email address, mobile number, city
• Professional details (for Consultants) – qualification, services offered, rates
• Message / experience information submitted in application forms
• Any other information you voluntarily provide while using the Platform

B. Automatically collected information:

• IP address, browser type, device information
• Pages visited, time spent, referring URL
• Cookies and similar tracking technologies

C. Information from third parties:

• Payment gateway information (if payments are processed through us)
• Publicly available professional information (where relevant)

3. How We Use Your Information

We use the information we collect for the following purposes:

• To create and manage your account or Consultant profile
• To process applications from professionals wishing to join the Platform
• To connect clients with suitable Consultants
• To communicate with you regarding services, updates, or support
• To improve our website, services, and user experience
• To send important notices, policy updates, or promotional communications (you may opt out)
• To detect, prevent, and address technical issues or fraudulent activity
• To comply with legal obligations

4. How We Share Your Information

We do not sell your personal information. We may share information only in the following circumstances:

• With Consultants / Clients: Necessary details to facilitate service delivery
• Service Providers: Trusted third parties who assist us (hosting, analytics, payment processing) under strict confidentiality
• Legal Requirements: When required by law, court order, or government authority
• Business Transfers: In case of merger, acquisition, or sale of assets
• With your consent: When you explicitly agree to share information

5. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage, and improve our services. You can control cookie preferences through your browser settings. Disabling cookies may affect some features of the Platform.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable laws. When information is no longer needed, we will securely delete or anonymize it.

8. Your Rights

Depending on applicable law, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal data (subject to legal requirements)
• Withdraw consent where processing is based on consent
• Object to or restrict certain processing activities

To exercise any of these rights, please contact us using the details provided below.

9. Third-Party Links

Our Platform may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to read their privacy policies.

10. Children’s Privacy

TaxCaller is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected such information, we will take steps to delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated “Last Updated” date. We encourage you to review this page periodically. Continued use of the Platform after changes constitutes acceptance of the updated policy.

12. Contact Us